Terms and Conditions


If an order is placed and not manufactured, we will cancel the order and refund your order. There will be a 2% processing fee of the entire amount of your order which is a charge for taking the original payment. This is a third party payment service charge.

If an order is placed and manufactured, and then cancelled, you must pay the full value of the order


If you place an order and the frames have been damaged in transit. You have 72 hours to inform Strand Framing of the damages. This is a limit set by third party couriers on claiming for damaged goods in transit. We send replacements once this timeline is adhered to.

Refund Exchange or ReturnRefund Exchange or Return

Almost all the products on our website fall into the category of custom made products. Including some of the items that are listed as 'standard size' as we make them all to order. Where a custom made product has been supplied correctly, we are not able to offer any exchanges or refunds. It is your responsibility to read our how to measure pages before ordering to ensure the measurements you are entering into our website are correct. If you are unsure, please call us before ordering to double check that the sizes you are entering are correct and you are clear on our measuring guides.

This is covered by EU consumer legislation as shown below.

Online shoppers enjoy a range of rights under EU consumer legislation, including a cooling-off period which gives you the freedom to change your mind after you have made a purchase. These rules don’t just apply to online shopping but also cover other distance purchases, such as those placed by phone or mail order.

Exceptions include: Goods which are made to your specifications or which are clearly personalised .

We cannot except returns for our products which have been made to your exact specificaitons. The only products which are not covered under this are some of our ready made frame products. 

Terms and ConditionsStock

All products available to purchase online are in stock. As soon as stock runs out of a particular item we remove it from the website. However, In the event of an item being ordered that is actually out of stock we will contact you as soon as possible via email, phone or text message.

Product Visualizations & InformationProduct Visualizations & Information

It's important to understand that the colours and material finishes shown on our website may appear different depending on your computers monitor calibration. For this reason, if the exact colour is important to you, we recommend ordering a sample from us before going to the expense of purchasing your full frame. We can not accept responsibility after goods have been delivered.

Product Visualizations & InformationPrivacy Policy GDPR 

General Statement

Business Name: Strand Framing Ltd

Website Address: https://www.strandframing.com/

Data Protection Officer: J.D. O Mahony

Email: info@strandframing.com


Strand Framing

Clonakilty Enterprise Park

Co Cork



Strand Framing LTD respects your rights to privacy and will not publish any personal information without your clear permission. Strand Framing Ltd processes personal data as a controller as defined in the directive of 1998 and the General Data Protection Regulation (GDPR) from 25th May 2018 Any data collected in day to day business will protected securely in accordance with these regulations.

Collection and Use of Personal Information

Strand Framing LTD does not collect any personal data on our website https://www.strandframing.com/ apart from information which you provide us with via email, subscription or making an online order. This would only include name, address, telephone number, IP address and email address. Any information we do gather in this way is not made available to any third parties and is used only for the reasons you provided it.

Exception: If required by Law then we will disclose any required information.

Right of Access

 You have a right to be given a copy of your personal data we have collected via email, subscription or making an online order. If you require a copy of this please email us at info@strandframing.com. You will require a valid proof of identification for this.

Right of rectification or erasure.

Under section 6 of the Acts, a person has a right to have his/her personal data corrected, if inaccurate, or erased, if you do not have a legitimate reason for retaining the data. You cannot charge for complying with such a request and shall comply within 40 calendar days of the receipt of such a request. Email us at info@strandframing.com



 This website uses cookies which enable a visitor’s web browser to remember which pages on this website have already been visited and also to improve shopping experience by storing shopping information in the cart. If you create an account on strandframing.com, a cookie is placed on your computer with an encrypted id to remember your credentials. Technical details in connection with visits to this website are logged by our internet service provider for our statistical purposes. The technical information will be used only by Strand Framing LTD, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute "personal data" for the purposes of the Data Protection Acts, 1988 – 2003.



We take security responsibilities seriously at Strand Framing LTD, employing the most appropriate physical and technical measures, including staff training and awareness and that you review these measures regularly.


Our website uses state wide HTTPS encryption and stripe is our payment gateway partner. This ensures we are PCI compliant and force HTTPS encryption.


Please note that we outsource some or our web development to third parties overseas. Please be aware that they will have access to any data you provide to strand framing

Product Visualizations & InformationGDPR



  • 22.1. Data Controller: Strand Framing Ltd processes personal data as a controller as defined in the directive of 1998 and in the new GDPR (General Data Protection Regulation) which is effective from 25th May 2018. 
  • 22.2. Contact info for data controller You can contact us at any time to:info@strandframing.com 
    • 22.2.1 Request access to information that Strand Framing Ltd has about you. 
    • 22.2.2 Correct any information that Strand Framing Ltd has about you. 
    • 22.2.3 Delete information that Strand Framing Ltd has about you. 
  • 22.3. If you have any additional questions about Strands collection and storage of data, please contact us at: Strand Framing Ltd, Clonakilty Industrial Park. email:info@strandframing.com We will fulfil your request electronically, unless the request expressly specifies a different method. For any subsequent access request, we may charge and administration fee. 
  • 22.4. Visiting our site: You can view our website without giving any personal information. Strand Framing Ltd uses Google Analytics and Cookies to improve our service and user experience, and to analyse how the website is used. Apart from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including device information, language and browser information. 
  • 22.5. The collected information is used to provide an overview of how users are accessing and using the Strand Framings Ltd website. It is not used for additional purposes such as profiling those who access our website. 
    • 22.5.1 Collection of user data: In order to register on our site and to place orders, we require you to provide your email address, company name, address, contact name, phone number and other relevant data. 
    • 22.5.2 Intended use of personal data: The information is used by Strand to identify you and provide you with support, mailings, sales and marketing, billing and to meet contractual obligations. If you choose to withhold any personal data requested by us, it may not be possible for you to gain access to our site and for us to respond to your queries. 
    • 22.5.3 In order to process your personal data obtained on the website and to complete financial transactions, we use trusted and authorised secure third-party websites. We will also share address and contact information with our delivery partners in order to fulfil our delivery obligations. We will not share this information with any other third parties unless we have your permission or are required by law to do so.