Frequently Asked Questions
Delivery cost starts at €15 + Vat and increase based on order value. This value will be visible at checkout stage.
Once your goods are dispatched, you will receive a track and trace number by email from our courier partners which you can track your shipment with.
All prices online do not include VAT and carriage and these will be added at checkout stage.
We offer fantastic discounts to volume buyers. Please note our discount structures are volume based and should be visible on each product at the product .
Yes you can. Full frame samples are charged at list price and can be ordered on our custom picture frame tool. If you require any other sample please see our samples page.
Please check your invoice to ensure not all products on the invoice are present. Email immediately if there has been something omitted. Our apologies for this and we will endeavour to sort out the issue as soon as possible.
We cannot ship items over frame size 20 x 16in as they will break when using the couriers. Frames over 20 x 16inches in size we replace the glass with plastic glazing. Frames over this size will have to be delivered in a strand framing van if glass required or collected here in the factory.
Please email us immediately with your request. If the order has not been manufactured we will remove it from the production schedule and offer you a full refund. If the order has been manufactured. There will be no refund
Most of the products we sell on our www.strandframing.com website are custom manufactured for each order. We will offer returns on any custom made products where we can sell it on again but in many cases a custom frame will not be eligible for return. Visit our stock website for all our products in stock www.strandframingstock.com. Returns can be accepted on all the stock website frames.
We cannot accept additions to orders. We advise customers to go online and place the additions as a separate order Additions to orders cause major disruption to production here in the factory so it is best to ensure you have all the items you require in your cart.